Information available to your customer in Service Desk portal is too limited? Do you want to show request priority, assignee, time estimate and many other fields to customers? You can solve this probem with Read Only Fields for Jira Service Desk
If you haven't installed, please install from Atlassian Marketplace here: https://marketplace.atlassian.com/apps/1222530
Once installed, you can go to Service Desk project setting. On the left sidebar, find tab: Portal Read Only Fields
Here you can choose fields which you want to let customers view. Please note that fields selected here needs to have value. If any of the fields does not yet contain value, it will not be displayed in portal.
Save the selected fields. Now you can create a test request or use existing request. Make sure to assign values to selected fields via issue edit screen if they are empty.
Those read only fields with values will be displayed in portal request detail view.