We value our customers. We love building software as well as solving problems our customers face. As such, we are always happy to help whenever needed.

Support Channels

You can submit a request through our support systems:

Response Time

We aim to respond to your queries as a soon as possible. That usually means within few hours. Sometimes it might take little longer and you should expect response by 2-4 business days.

Business Hours

Our business hours are Monday – Friday, 9:00 – 17:00 CET/CEST. Bitwelt Software is closed on major German Holidays.

Support includes:

Support does not include:

Bug fix policy

Fixes are not back ported to previous versions due to: